Shipping policy

Last Updated: 6 August 2026

Thank you for shopping with Yellow Crumb.

This Shipping Policy explains how orders placed through yellowcrumb.com are processed and delivered.

Yellow Crumb is based in Pune, Maharashtra, India, and supplies products to customers in India and selected international destinations.

1. Order Processing

Orders are processed after successful confirmation of the order and payment, where applicable.

Processing times may vary depending on:

Product availability
Order volume
Payment confirmation
Weekends and public holidays
Operational circumstances

Orders are generally processed during our business operating days.

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM
Sunday: Closed

2. Delivery Locations

Yellow Crumb primarily serves customers in India and may also ship to selected international destinations.

International availability may depend on:

Destination country
Courier availability
Product restrictions
Customs requirements
Import regulations
Applicable laws and regulations

If a particular destination is not available during checkout, the order cannot be processed for that location.

3. Shipping Charges

Shipping charges, where applicable, will be displayed during the checkout process before the order is completed.

Shipping charges may vary depending on:

Delivery location
Order weight
Product quantity
Shipping method
Domestic or international destination

Any applicable international duties, customs charges, import taxes, or other destination-country charges may be payable by the customer unless expressly stated otherwise at checkout.

4. Estimated Delivery

Delivery times are estimates and are not guaranteed.

Actual delivery time may vary based on the delivery address, courier availability, weather, holidays, transportation conditions, and other circumstances.

For international shipments, delivery may take additional time because of customs clearance and destination-country procedures.

5. Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Customers should use the tracking information provided to monitor shipment progress.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

6. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information, including:

Full name
Mobile number
House/building number
Street/locality
City
State/province
PIN/ZIP code
Country, where applicable

Yellow Crumb is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery information supplied by the customer.

7. Delivery Attempts

The courier may make one or more delivery attempts depending on its delivery procedures.

If the recipient is unavailable, the address is inaccessible, or the customer cannot be contacted, the courier may reschedule delivery or return the shipment according to its applicable procedures.

Additional delivery charges may apply where a shipment needs to be re-dispatched because of incorrect information or failed delivery attributable to the customer.

8. Delayed Shipments

Occasionally, an order may be delayed due to circumstances outside our reasonable control, including:

Severe weather
Natural disasters
Transportation disruptions
Courier delays
Public holidays
Government restrictions
Customs clearance
Technical or operational issues
Other unforeseen circumstances

We will make reasonable efforts to assist customers with delayed shipments.

9. Damaged or Tampered Packages

Please inspect your package when it is delivered.

If the package appears seriously damaged, opened, leaking, or tampered with, please document the condition by taking photographs before opening or immediately after receiving the package and contact Yellow Crumb as soon as possible.

Please provide:

Order number
Product details
Photographs/videos showing the issue
Description of the damage

We will review the matter and determine the appropriate resolution.

10. Incorrect or Missing Products

If you receive an incorrect product or a product is missing from your order, contact us as soon as possible after delivery.

Please provide your order number and relevant photographs so that we can investigate the issue.

11. Food Products

Yellow Crumb sells food products and baking ingredients.

For food-safety reasons, customers should:

Check the product packaging before use.
Follow storage instructions.
Follow preparation instructions where applicable.
Check the best-before/expiry information.
Review ingredients and allergen information before consumption.

Once delivered, proper storage and handling of the products are the customer's responsibility.

12. International Shipping

For international orders, the customer is responsible for ensuring that the ordered products are permitted to be imported into the destination country.

Customs authorities may inspect or delay shipments.

Any customs duties, import taxes, clearance fees, or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.

Yellow Crumb cannot guarantee that customs authorities will permit every product to enter a particular country.

13. Address Changes

If you need to change the shipping address after placing an order, contact Yellow Crumb as soon as possible.

Address changes may not be possible once an order has been processed or dispatched.

14. Returned or Undelivered Shipments

If a shipment is returned to Yellow Crumb because of an incorrect address, incomplete address, recipient unavailability, refusal of delivery, or other customer-related reason, we may contact the customer regarding available options.

Any additional shipping or re-delivery charges may be payable by the customer where applicable.