Refund policy

Last Updated: 6 August 2026

At Yellow Crumb, we are committed to providing high-quality food products and a satisfactory shopping experience. Because our products include food and consumable items, returns and refunds are subject to the conditions below.

1. Order Cancellation

Customers may request cancellation of an order as soon as possible after placing the order.

Cancellation requests should be made before the order has been processed, packed, or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

If an eligible cancellation is approved, the applicable refund will be processed to the original payment method.

2. Returns

Due to food-safety and hygiene considerations, we generally do not accept returns of food products or opened consumable products.

A return may only be considered in exceptional circumstances, such as:

  • Wrong product delivered

  • Damaged product received

  • Product received in a defective or unusable condition

  • Product received with visible tampering or leakage

  • Other issues approved by Yellow Crumb

Customers should contact us before sending any product back. Do not return a product without receiving confirmation from Yellow Crumb.

3. Damaged Products

If your order arrives damaged, please contact us as soon as possible after delivery.

To help us investigate the issue, please provide:

  • Order number

  • Customer name

  • Product name

  • Clear photographs of the damaged product

  • Photographs of the packaging and shipping label

  • A description of the issue

Where appropriate, Yellow Crumb may offer a replacement or refund after reviewing the claim.

4. Wrong Product Received

If you receive a product different from the one ordered, please contact us as soon as possible.

After verification, we may arrange a replacement or provide an applicable refund.

The incorrect product may need to be returned depending on the circumstances and instructions provided by Yellow Crumb.

5. Missing Products

If any product is missing from your order, contact us with your order number and details of the missing item.

We will investigate the shipment and, where the claim is verified, may arrange delivery of the missing product or provide an applicable refund.

6. Refund Eligibility

Refunds may be considered in circumstances including:

  • Order cancelled before processing or dispatch, where cancellation is accepted

  • Wrong product delivered

  • Product damaged during delivery

  • Product received in an unusable condition

  • Product unavailable after payment has been successfully received

  • Other circumstances approved by Yellow Crumb

Refund eligibility is determined after reviewing the individual case.

7. Non-Refundable Situations

Refunds or returns may not be available for:

  • Change of mind after delivery

  • Products that have been opened or consumed

  • Products damaged after delivery due to improper handling or storage

  • Products stored contrary to the instructions on the packaging

  • Incorrect shipping address provided by the customer

  • Failed delivery caused by the customer's unavailability or incorrect contact information

  • Products purchased through unauthorised sellers or third parties

  • Claims made without sufficient information to verify the issue

8. Food Safety

Customers should inspect products upon delivery and follow all storage instructions printed on the packaging.

If a product appears damaged, opened, contaminated, leaking, or otherwise unsuitable for consumption, do not consume the product. Contact Yellow Crumb and provide photographs and relevant order information.

9. Refund Processing

Once a refund has been approved, the refund will generally be initiated through the original payment method.

The time required for the refund to appear in your account may depend on the payment gateway, bank, card issuer, or other payment service provider.

Yellow Crumb is not responsible for delays caused by banks or third-party payment providers after the refund has been initiated.

10. Shipping Charges

Shipping charges may be non-refundable unless the refund is due to an error attributable to Yellow Crumb, a damaged product, an incorrect product being delivered, or another circumstance where Yellow Crumb determines that a refund of shipping charges is appropriate.

11. International Orders

For international orders, refunds and returns may be subject to additional customs, shipping, and destination-country requirements.

Customers may be responsible for customs duties, taxes, import charges, or other costs imposed by the destination country where applicable.

12. How to Request a Refund or Replacement

To request a refund, replacement, or report an issue with your order, please contact Yellow Crumb with:

  • Order number

  • Name used for the order

  • Product name

  • Description of the issue

  • Photographs or videos where applicable

Please contact us as soon as possible after receiving the order so that we can investigate and resolve the issue promptly.

13. Refund or Replacement Decision

After reviewing the information provided, Yellow Crumb will determine whether the order qualifies for a refund, replacement, or other resolution.

Our decision will be based on the condition of the product, order information, supporting evidence, and the circumstances of the claim.

14. Contact Us

For return, refund, cancellation, or replacement requests, please contact:

Yellow Crumb
Sr No 13/1A/12 Balaji Niwas
Near Someshwar Temple, Pashan
Pune – 411 008, Maharashtra, India

Phone: +91 75075 06820 / +91 98232 11044

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM
Sunday: Closed