Refund policy

Order Cancellation

• You may request to cancel your order within 2 hours of placing it, or before it has been dispatched (whichever is earlier).
• Once an order is dispatched, it cannot be canceled.

Returns & Exchanges

Due to the perishable and food-grade nature of our products (e.g., baking powders, flours, mixes):

• Non-Returnable: We generally do not accept returns on food products once opened or delivered in good condition.
• Damaged or Incorrect Items: If your order arrives damaged, defective, or if you received the wrong item, please contact us within 48 hours of delivery with photo/video proof at puristfoods@gmail.com.

Refunds

• Once your claim for a damaged or wrong product is inspected and approved, a replacement or refund will be processed.
• Approved refunds will be credited to your original method of payment (e.g., Razorpay / Bank / UPI) within 5 to 7 business days.